Student Complaint Process

Have a concern?

Complaint Procedure

Mayville State University is committed to resolving student grievances, complaints and concerns in an expeditious and fair manner. When possible, students are encouraged to raise concerns directly with relevant staff members for the most rapid resolution of concerns with those staff members most directly associated with the mattter.  However, if this approach has not yielded a satisfactory resolution, the following policies and procedures are provided for a more formal complaint process.

Online and distance students with greviances, complaints, or concerns may direct concerns or questions on the student complaint process to:

Misti Wuori, Director of Extended Learning
Mayville State University
330 Third Street NE
Mayville, ND 58257
701.788.4631 (phone)
1.800.437.4104, ext. 34631
misti.wuori@mayvillestate.edu

If a complaint cannot be resolved at the University level, a student may contact the State Authorization Reciprocity Agreement (SARA) portal agency at the North Dakota University System (NDUS).  The NDUS is governed by the State Board of Higher Education and oversees Mayville State University.

SARA Portal Agency
Tanya Spilovoy, D. Ed.
Director of Distance Education and State Authorization
North Dakota University System
1815 Schafter St., Ste. 202
Bismarck, ND 58501-1217
tanya.spilovoy@ndus.edu

Students residing outside North Dakota while attending Mayville State University who want to resolve a grievance should follow the internal Mayville State University student complaint processes outlined below. However, if an issue cannot be resolved internally, you may file a complaint with the SARA Portal Agency contact listed above, or with your State by referring to the list of state agencies.

Overall Student Concerns: Student concerns about specific issues should generally be addressed to the respective office or university employee for resolution. Following are specific processes that students should follow for prompt resolution of concerns:

A. Students who have concerns about classroom related matters (including matters related to the instructor, teaching materials, methodology, classroom environment, physical facilities, or other matters resulting from normal classroom activities) should follow the following procedure:
1. Discuss the situation with the instructor to see if resolution can be reached.
2. If the problem is still not resolved, contact the instructor’s Division Chair for assistance.
3. Situations still not resolved should be brought to the attention of the Vice President for Academic Affairs.
If the situation has not been resolved through this procedure, students may contact the President of the University for final resolution. Grade appeal processes are handled differently and are outlined in the Student Handbook.

B. Students who have concerns about billings, business operations, institutional charges, etc. should contact Ashley Mooney or Laura Nelson in the Business Office in Main 108. Financial billing issues related to policy or university procedures should be directed to Steve Bensen, Vice President for Administrative Affairs.

C. Students who have concerns about financial aid awards, scholarships, or the processing of financial aid should contact Shirley Hanson, Director of Financial Aid in Main 107.  Issues related to financial aid policies or procedures should be directed to Andrew Pflipsen, Vice President for Student Affairs, at 701-788-4770.

D. Students who have concerns about their official admissions status or their academic standing should contact Pam Braaten, Director of Academic Records in Main 114. Issues related to admissions and academic standing policies should be directed to Keith Stenehjem, Vice President for Academic Affairs.  Issues related to admissions procedures should be directed to Misti Wuori, Director for Admissions and Extended Learning, at 701-788-4631.

E. Students who have concerns about specific student services; i.e. housing, food services, academic support, career development, student health services, counseling, student programming, or special services should first contact the director or professional in charge of that program.  Concerns may also be addressed by Andrew Pflipsen, Vice President for Student Affairs, at 701-788-4770.

F. Student athletes who have questions or concerns about eligibility or athletic awards should contact the respective coach. Issues related to institutional or NAIA policies or institutional procedures should be directed to Mike Moore, Athletic Director.

G. Students who have concerns about technology related issues; i.e. laptop, access to computing resources, etc. should contact the Help Desk in Main 105. Concerns about institutional policies and procedures related to the use of technology should be directed to Keith Stenehjem, Vice President for Academic Affairs.

I. Students, parents or alumni who have questions or concerns about alumni status, alumni information or contributions to the university should contact the MSU Foundation Office.

J. Students who have concerns about the condition of specific facilities or grounds should first contact the manager of that building or grounds area. Issues may also be directed to Dan Lorenz in Main Building (facilities operations) or Bob Kozojed in the Campus Center Building (custodial services).

In the event that a situation can not be resolved through ordinary and normal procedures with the respective staff person or Vice President, students may contact the university president for final resolution.

Mayville State University is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Download list of state agencies


Contact Information

Steven Bensen 701-788-4761   Bob Kozojed 701-788-4872
Pam Braaten 701-788-4773   Dan Lorenz 701-788-4676
Andrew Pflipsen 701-788-4770   Ashley Mooney 701-788-4757
Shirley Hanson 701-788-4767   Mike Moore 701-788-4706
Help Desk 701-788-4739   Laura Nelson 701-788-4692
Misti Wuori 701-788-4631   Keith Stenehjem 701-788-4755